Frequently Asked Questions

Have a question? We are here to help.

How can I start working with you?

You can start by filling out the contact form or sending us an email with a few details about your brand and what you’re looking for. From there, we’ll exchange a few messages to see if we’re a good fit and to discuss the next steps.

How do you begin the design process?

Every project starts with understanding your story. We’ll ask you to complete a brief questionnaire to learn more about your vision, values, and goals. Then, we create a moodboard and concept direction before moving into the actual design phase.

What do you need from me before we begin?

We’ll need a clear idea of your business, your audience, and your goals. Any existing materials (like a logo, photos, or color palette) are also helpful. Most of all, we need your openness to share your story; that’s what helps us design something that truly reflects you.

Do you offer fixed packages or custom pricing?

While we do have some base packages, each project is unique. Pricing depends on the scope, deliverables, and timeline; so after we discuss your needs, we’ll send a tailored proposal that fits your brand and budget.

What if I want extra revisions or changes beyond what’s included?

No problem; additional revisions can always be added through a small add-on fee, depending on the type of work. Our goal is to make sure you feel fully satisfied with the final result.

What is your payment policy?

A 50% deposit is required to begin work on your project. The remaining balance is due upon completion and approval of the final design.

What happens if I need to cancel the project?

The deposit secures your project in our schedule and allows us to start planning and preparing your design. For that reason, deposits are non-refundable once the creative process begins. If you cancel within 48 hours of booking and before any work has started, we can discuss a partial refund.

What payment methods do you accept?

Payments can be made via bank transfer or PayPal; whichever feels easier for you.

Is there a deadline for the remaining payment?

The remaining 50% must be paid within 3 days of the project’s completion and approval. Files will be delivered once the full payment is received.